Sap Remote- & Homeoffice Jobs in New York, NY

Application Deadline 18 April 2024

Department Client Success

Employment Type Full Time

Location New York, USA

Reporting To Head of User Resources

Compensation $70,000 - $80,000 / year

Headlines

• Team: Global User Resources
• Location and In-office expectations: New York. Hybrid working supported, around 10-20% on-site requirement with ability to commute into the New York office as necessary for quarterly team in-person days. There will be some days every month with shifted work hours to accommodate classes in Pacific Time zone.
• Hours: Full-time, 37.5 hours per week. We are open to requests for flexible or reduced working hours - please state this in your application.
• Expected Start Date: ASAP
• Salary Range: We are looking to pay between $70,000 - $80,000 for this role depending on experience
• Reporting into Head of User Resources
• Travel: 10% possible travel to deliver client onsite training

About Us

Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You'd be joining a team of over 230, based across our New York, London and Manchester offices and working with over 600 arts organisations in North America and the UK.

The role

We're seeking an individual with a true passion for teaching adult learners and for the arts & culture sector. In addition to being engaging facilitators, Spektrix instructors need to be extremely tech savvy and love to solve problems. The goal of our education curriculum is to equip Spektrix users globally with knowledge to support their organisation's mission. We've begun an extensive project to transform all of our user resources into a cohesive education platform.

The role is part of the Global User Resources team, whose focus is informing and enabling our users as efficiently and effectively as possible. This is done through platforms such as our Support Centre, e-learning and instructor-led modules. This role is primarily focused on facilitating engaging and hands-on virtual software classes that cover the system, best practices and arts & culture sector expertise. The goal is knowledge retention through highly interactive learning with discussion, hands-on activities and practice scenarios. The role will also include time spent building and maintaining the courses and delivering them in person to both clients and internally.

Accountabilities

• Ensure high quality, engaging, and hands-on virtual software classes delivered consistently both remotely and in-person..
• Ensure user knowledge transfer and retention leading to smoother implementations and new user onboarding.
• Ensure instructor-led materials are accurate and perpetually improving by incorporating client and internal feedback to maintain, optimise, and expand the curriculum.

Responsibilities

• Deliver Spektrix instructor-led modules on a set schedule and ad hoc as needed.
• Manage time and projects around scheduled classes.
• Explore and experiment with new tools, tactics, and learning trends to optimise learner experiences.
• Collaborate with subject matter experts across the business to ensure that information is comprehensive, accurate and up-to-date.
• Advocate for the use of our self-serve and instructor-led education offerings.
• Observe and give specific feedback to other instructors with candour and empathy.
• Occasional travel to London/Manchester (our two UK offices) and/or New York (US office) as required.

Key Requirements

• Excellent presentation skills and ability to engage adult learners
• Strong written and verbal communications skills
• Ability to manage multiple tasks and deadlines
• Proven ability to work independently and in a remote environment
• Solutions-oriented mindset and expert troubleshooting skills
• Experience educating on technology solutions, both online and in-person
• Distil complex ideas verbally, visually, and in writing
• Strong PowerPoint or Google Slides skills

Benefits

• Flexible working with support for WFH set up. If it works for you and it works for your team, then it works for Spektrix. Different teams may have different practices that require people in the office or online at specific times.
• Generous paid time off policy
• Company paid medical, dental and vision insurance
• A matched 401(k)
• Professional development opportunities
• Flexible working options
• Two volunteering days per year
• 4 weeks paid sabbatical after 5 years of service
• Free snacks, drinks and breakfast items in our offices
• Catered team lunch every Thursday
• Varied range of regular socials throughout the year

Working from home

We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a "remote first" approach even when we are in the office.

We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up:

• A quiet working space at home where you can consistently take video calls without interruptions
• An internet connection that supports your participation in video calls and access to our systems and service.

Traveling into the New York office (commuting) is at your own expense, any travel for business (other than commuting) will be covered by Spektrix.

Equal opportunities

Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.

Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you

identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person's differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.

In an effort to help us reduce bias, please do not include a photo in your CV or application.